Terms and conditions
Good Practice Policy for Rivelin Reflexology
I am a full member of the Association of Reflexologists (AoR). Being a full member of the AoR demonstrates that I have a nationally recognised Diploma in Reflexology.
As an AoR member:
I am bound by the AoR Code of Practice and Ethics.
I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety.
I will always be adequately insured for medical malpractice /professional indenmity requirements. The industry standard is in excess of £5 million cover.
I comply with the AoR Continuing Professional Development requirements which ensures my practice is kept up to date.
I am compliant with GDPR data protection, please see my separate GDPR policy. Your information will remain confidential at all times.
As a professional and highly qualified reflexologist with MAR status, I will provide you with the appropriate bespoke treatment and support.
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My Personal Business Practice Policies:
1. The use of Face Coverings
I choose to use discretion regarding the wearing of face coverings. If you would prefer for me to wear a face covering when treating you in your home, please request this when making an appointment.
In general, I am now treating without face coverings. However, if any government guidelines change regarding the use of face coverings, I will be reviewing my practice and will not hesitate to reintroduce them to protect myself and my clients.
2. Appointments
I have health requests of my clients as follows;
If you have a cough, a fever or loss of taste and smell or have been in touch with anyone with these symptoms please contact me as we may need to postpone your appointment.
In return I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will explain the situation to you as soon as possible before your treatment.
3. Fees
My fees are either payable in advance as part of a treatment package or in full at the time of treatment. List the charges:
£38.00 Reflexology treatment
£43.00 Maternity reflexology treatment
Package of 6 reflexology treatments £190.00 (£38.00 discount)
Package of 3 labour preparation treatments £100.00 (£29.00) These are to be used within one month of purchase (Post 37 weeks) but can also be used as a post-natal treatment if baby arrives early.
4. Cancellation Policy
I have a 24 hour cancellation policy. As you are aware my business is dependent on the number of clients I can see in my clinic hours. Therefore, if you are unable to make a previously arranged appointment, I request that you provide me with at least 24 hours notice. This will allow me the option to re book the time slot with someone on my waiting list.
Less than 24 hours notice may result in a fair-use fee of 50% of my usual treatment cost. This fee will be required to be settled prior to any future bookings.
6. Treatment packages
I offer the option to book a package of treatments. These are provided at a reduced price as they are paid for in advance or in two installments.
These treatments can be booked during my normal working hours.
These treatments are non refundable.
These treatments must be redeemed within 6 months of purchase.
Where an appointment is booked and missed, my cancellation policy above will apply and an amount will be deducted from those remaining.
7. Vouchers
I supply the option to buy vouchers for treatments. These may be given as gifts.
These treatments can be booked during my normal working hours with no restrictions.
These treatments are paid in advance and are fully flexible with 24 hours notice.
These vouchers are non refundable.
These vouchers are required to be used within one year
8. Use of background music
I only play Royalty free music within my business and therefore I am not required to have The Music Licence. Unless you are in your own home, I am unable to play your preferred music selection.
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